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How We Handle Your Privacy

When you open an account with live saigon, your personal data, payment information and account history stay secure with us.

Encryption on deposits and withdrawalsDANA, OVO, GoPay and QRIS payment securityYour account data, yours to request or delete
live saigon How We Handle Your Privacy
REACH US FOR PRIVACY

How to Contact Us About Your Data

Team online

Live Chat

Open your account and head to the support widget in the lobby. Our team responds Monday to Sunday, 07:00 to 23:00 Indonesia time. Ask about your data, request a copy or report a privacy concern.

Email Support

Contact our data team at [email protected]. Include your account username and describe your request. We reply within 48 hours on business days.

Account Settings

In your account, go to Security and Privacy. You can view your stored data, update contact details and manage your preferences without contacting support.

DATA SAFETY PRACTICES

How We Protect Your Privacy

Encryption Standard

All data in transit and at rest uses TLS 1.3 encryption.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Access Control

Only staff members with a verified business need can access your account data. All access is logged and audited.

Data Retention

Active account data is kept for the duration of your membership.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners) and live casino providers for game delivery.

Your Rights

You can request a copy of your data, correct inaccurate details, or request deletion of your account and associated records.

Frequently Asked Questions About Your Data

Your personal details are anonymised immediately. Transaction records are kept for two years for payment verification and regulatory compliance, then deleted securely. You can request earlier deletion by contacting [email protected], depending on local law.

Yes. Your payment wallet IDs and account numbers are encrypted with TLS 1.3. We never store full card numbers or passwords. Each deposit is verified directly with your bank or e-wallet provider before clearing into your account balance.

Yes. Go to Account Settings > Security and Privacy > Download My Data. The file includes your profile, deposit history, game records and contact details. If you need additional records, email [email protected] and we'll send them within 30 days.

No. We do not use third-party tracking pixels or cross-site cookies. Our analytics cookies work only on livesaigon.club. You can disable them in your browser settings without losing access to your account.

Only you and our support team (with audit logging). Your game history is private and never shared with other players, studios or marketing partners. Live casino dealers see only your username and current bet, not your personal details or account balance.

When you request a password reset, we send a secure one-time link to your registered email. Click the link, create a new password, and your old session ends immediately. If you suspect unauthorised access, contact live chat or email support right away and we'll lock your account.

No. We do not sell, rent or lease your personal data to anyone. We share payment details only with DANA, OVO, GoPay and QRIS processors to complete your deposit. Game activity is shared only with live casino studios to deliver your game session.