Questions about your legal rights and account
We collect your name, email, phone number, date of birth, address and payment method when you open an account. We also store your login history, deposit and withdrawal records, and game activity for account security and regulatory compliance. This data is encrypted and retained for at least five years.
Yes. Go to Settings > Legal & Account and select 'Request My Data'. We will compile your account information, transaction history and any stored preferences, and send you a file within 14 business days. You can also contact support via live chat or email.
Log out immediately and contact our live chat or email team right away. Do not attempt to log in again. We will freeze your account, review the login history, verify your identity, and help you secure it. Players in Medan and across Indonesia can reach us 24 hours a day.
We store your payment method securely for as long as your account is active. If you close your account, we delete or anonymise payment details within 30 days. We never share these details with third parties unless required by law.
Contact our support team via live chat with your transaction ID. We will investigate the payment status, confirm the amount and timing with our payment processor, and provide you a full record. Disputes are typically resolved within 5–10 business days.
No. We do not sell your personal information. We share data only with payment processors and regulatory authorities where local law requires it. Your account data stays with us unless you ask us to delete it or close your account.
Access to live saigon where local law permits. Your region, age and local regulations determine whether you can open and maintain an account. If you have questions about your eligibility, contact our support team with your location and we will clarify your access.
